MWS FAMILY SERVICE CENTRES
MWS’ Family Service Centres (FSCs) serve individuals and families who may face difficult social and emotional challenges, such as interpersonal issues, family conflict, marital disputes, parenting issues, financial difficulties, and domestic violence. We develop customised holistic care plans to help them achieve stability, self-reliance, and social mobility. These care plans may include counselling, group work, and referrals to other community resources.Numbers at a Glance
Figures from the latest FY2024/25 Annual Report
What we offer
Information & referral
Information & referral
Group work
Group work
We bring families with common needs together, and design and facilitate relevant groupwork programmes for them so they can experience validation, healing and empowerment.
These programmes may be psycho-educational, supportive, or therapeutic in nature, or comprise a mixture of these, and complement the casework and counselling they are receiving.
Casework and Counselling
Casework and Counselling
COMMUNITY DEVELOPMENT
COMMUNITY DEVELOPMENT
We organise outreach activities to engage the residents in our service boundaries with the aim of enhancing the relationships amongst residents and their surrounding community resources.
Recognising every resident as an asset and strength, we work towards developing a safe and connected community where residents can mutually support and assist one another, thereby fostering a sustainable self-reliant environment.
OUR APPROACH
Our Family Service Centres adopt an Asset-Based Community Development framework, meaning we identify and mobilise assets within the community — such as schools, churches, grassroots organisations, corporate and individual volunteers — to help families overcome their challenges. Our clients also have skills, resources and potential to contribute towards their own solutions.
For clients with a history of trauma, we adopt the principles of trauma-informed care — such as ensuring our clients’ safety, respecting their boundaries, and jointly making decisions with them — to help improve outcomes.
The work that we do
How to get help
Family Service Centres serve residents within their service boundaries. MWS’ Family Service Centres can be found in Hougang and Buangkok, Sengkang West, Tampines, and Yishun. If you or someone you know need help on personal or family-related issues, just call, walk in, write or email your queries to your nearest FSC.
A social work practitioner will follow up with a call, arrange a face-to-face session, or do a home visit to find out more about your family situation. They will then develop a plan that best meets your needs.
Our locations
Blk 997B Buangkok Crescent
#01-853
Singapore 532997
Tel: 6843 9660 (Buangkok)
Email: MWScfsc@mws.sg
Opening Hours:
Weekdays 9am - 5pm (Last walk-in by 4.30pm)
Evenings by appointment only
Lunch hour: 12 noon - 1pm
Closed on weekends and public holidays
Church partner: Paya Lebar Methodist Church
Interim Address:
Blk 223D Compassvale Walk
#01-673
Singapore 544223
Tel: 6485 5500
Email: MWSfscsk@mws.sg
Opening Hours:
Weekdays 9am – 5pm
Evenings by appointment only
Closed on weekends and public holidays
Frequently Asked Questions
Family Service Centres provide help to all individuals and families, regardless of age, race or religion, in areas such as marital conflicts, family issues, parenting, family violence, financial hardship, and mental health needs. Each Family Service Centre serves residents within a service boundary. Find your nearest Family Service Centre here: Ministry of Social and Family Development’s FSC e-locator. Priority will be given to lower income individuals and families.
Our services are generally free or heavily subsidised. Come talk to us and we will advise, depending on your situation.
If you know of someone who is in distress, encourage them to seek help from the nearest Family Service Centre. You can find the nearest Family Service Centre through the Ministry of Social and Family Development’s FSC e-locator.
If they are unable to get help on their own, please obtain their permission to seek help on their behalf and approach the Family Service Centre. A social work practitioner will follow-up and contact them.
